Making our fleet more accessible

Ride-by-ride, together we are making a positive impact on our planet. Now, with our diverse set of payment options, it is easier than ever for you to access our vehicles. As a community, we are moving towards more innovative payment methods to cater to your digital payment preferences. 

You are one tap away, one ride away, one step closer to building a smarter city with us. Choose any one of our payment options, choose a destination, choose a vehicle, and be on your way to making our planet a better place!

Girl riding an Helbiz e-scooter in Jacksonville, Florida.

Top up your Helbiz Wallet or Pay as you Ride

To kick start your ride, you will need to have a minimum balance of €5 / $5 in your Helbiz Wallet or a valid credit/debit or prepaid card attached to your Helbiz account. If you would like to pay using a different payment method, we have those available for you in the app.
You are able to directly pay for each ride or prepay for it. Pre-paying for your ride is easy. Click the Payment section in the Helbiz App and click on “Add funds.” You can add funds into the Helbiz wallet by using the payment methods listed below or even pay in cash. Your ride, your choice.

Pay as you like: payment options as diverse as our fleet

Our diverse set of payment options is just as diverse as our fleet and easy to access in the app. We have partnered with a variety of digital wallet platforms giving you the best alternatives to traditional payment methods.

Some are already on your phone from the beginning – Apple Pay, Samsung Pay, and Google Pay. One of our latest additions is Paypal which allows you to take control of your financial preferences.

The full list of our payment options are listed below:

These internationally available options allow you to pay and ride in any one of our cities around the world.

Pay your rides in installements

We’re recently partnered up with Klarna, the fintech company that provides the possibility to split any purchase into 3 or 4 interest-free payments. This payment option makes riding easier and more convenient by allowing you to:

  • Top-up your Helbiz Wallet accounts
  • Pay for a Helbiz Unlimited subscription
  • Purchase a Helbiz One, our retail e-scooter designed by Pininfarina, once it becomes available

Klarna will be fully available at the beginning of April. 

Top up your wallet with cash

Paying for your rides in cash is just as easy with Helbiz. Inside the app, under section Payment, select CASH TOP-UP. A barcode will be generated on your screen after you click this section. Through the store-locator, find a partnered location that offers this feature and pay for the voucher in cash. The credit will then be directly added to your Helbiz Wallet.

Thanks to our diverse payment options we guarantee an increasingly accessible service and can say –  your ride, your choice. 

Have more questions on how to pay for your rides? Check out our Support Payment section.

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